• 25% off Lintons, Stowes and Penhalt Cottages from Friday 30 July to Saturday 7 August 2010
• July – August Offer up to £50 off

Conditions of Hire

The weekly terms include Membership of the Penstowe Sports and Leisure Club. The bungalows are fully equipped including: duvets, bed linen, TV, china, cutlery and cooking utensils (towels and tea towels not included).

You may find the following details of assistance when completing the booking form. Please read the notes particularly those dealing with Holiday cancellation cover.

Initial Payment - £100 includes Cancellation cover of £20 per week (non returnable) and is obligatory.

Your Initial Payment includes your Booking Deposit and your Cancellation Cover. Cancellation Cover is obligatory, and is additional to your Hire Charge (see notes below). The balance is due four weeks prior to the commencement of your holiday. Please send a stamped, addressed envelope if you require a receipt when sending balance of your money.

Late Arrivals

Reception closes at 10 pm and we regret that we cannot permit arrivals after that time.

Keys

These may be collected from Reception after 4.00 pm on the day of arrival and must be handed in by 10.00 am on the day of departure.

Electricity

By pre-payment coin meter.

Dogs

Your dog is welcome at extra charge, but cannot be left alone in the bungalow and is not allowed in certain areas such as the swimming pool and the Sport and Leisure Club.

Optional Extras

• Cot Hire.
• High Chair Hire.

CANCELLATION COVER

This relieves you, as the person making the booking, of the responsibility for payment of your balance-of-hire (and you can also get your booking deposit back, less Administration Fee) if you are forced to cancel your holiday because of:

• Death or disablement (by accidental bodily injury or sickness) - of you or any member of your party (detailed by you on your booking form at time of booking) - of any close relative or close business associate of you or any member of your party.
• Pregnancy (including childbirth) or compulsory quarantine of you or any member of your party.
• Jury or witness service (in court of law), notification of redundancy (qualifying for payment under the Redundancy Payments Act 1965), travel being prevented by Government restriction following an epidemic, unforeseen occupational posting in your present employment overseas or hi-jack of you or any member of your party.
• Fire, storm, flood, subsidence or malicious damage rendering your home uninhabitable.
• Police requiring your presence following theft at your home or place of business.

To qualify you must notify us in writing immediately the circumstances arise. Our acknowledgement in writing will be evidence of our having received your notification.

In the case of multiple or party bookings, (i.e. - where more than one Holiday-Home is booked at the same time), cover is assessed on each Holiday-Home individually.

Our cover also provides you with a refund of your balance-of-hire if the qualifying circumstances arise before you leave home for your holiday and where you have already paid your money.

Your Booking Deposit Cover

Also provided Penstowe receive written notice from you more than six weeks before your holiday is due to start and you are cancelling for one of the qualifying reasons given in (1) your Initial Payment will be returned to you in full less your Cancellation Cover subscription.

If we receive written notice from you six weeks or less before the start of your holiday, and provided you are cancelling for one of the qualifying reasons then your Initial Payment will be refunded, less your Initial Cancellation Cover Subscription and a £20 administration charge.

If you cancel for circumstances not covered in this scheme and we receive notice from you in writing more than six weeks before you are due to start your holiday, then you only forfeit your booking deposit for each week cancelled.

But if we receive notice to cancel from you six weeks or less before you are due to start your holiday and your reason for cancelling is not one of the qualifying ones, you forfeit your booking deposit and you will be responsible for the payment of the balance-of-hire if we do not re-let for each week cancelled.

If you have not taken out our Cancellation Cover, and you have to cancel, a charge will be payable by you to cover our costs. These charges are set out below and may be recoverable by you under your travel insurance policy, depending on its terms.

All or part of your liabilities as stated above may be covered if you have purchased our Cancellation Cover and your reason for cancellation is one of those covered.

The decision of Penstowe on all claims will be final.

* Close relative means the husband, wife, partner, father, mother, father-in-law, mother-in-law, brother, sister, child or dependent of person in whose name the booking is made.

Exclusions:

Cancellation or curtailment, or claims for holiday cancellation cover as a result of any accident to, or illness of your family pets. Any consequences of war and radioactive contamination and similar risks.

CONDITIONS OF HIRE

Any contract to hire a holiday home listed incorporates conditions 1-18 below and is between the holiday home owner and you as the Hirer. Penstowe Park Holiday Village are Agents for the Holiday Home Owners and not Principals. The Contract does not take effect until Penstowe Park Holiday Village despatches written confirmation of your booking to you.

1. HIRE TERMS

   All terms are quoted in Pounds Sterling per week for the Holiday Home, equipped as described, unless otherwise stated. The terms quoted in the current brochure/web site are based on costs in force at the time of publication, but are subject to revision in the event of any fluctuation in these costs (or exchange rates and or carrier's costs in the case of Overseas holidays) up to the starting date of the Hire.

2. NUMBERS OF PERSONS

   The maximum number of persons allowed in each holiday home is shown in the individual holiday home particulars. Additional persons except babies in cots where applicable, may not be accommodated. The holiday home owners reserve the right to terminate the hire without notice and without refund for a breach of this condition.

3. OTHER EXTRAS

   The particulars for each holiday home state if certain items are not included in the hire terms. In such cases, the charge and or the method of charging, e.g. by slot machine, is shown and form part of the hire contract.

4. ELECTRICITY & HEATING

   Is by pre payment (xxp) coin meter. Electricity is included in our new Premier Accommodation, Manor House Apartments.

5. PETS

   The charge for a pet is payable on Booking. Pets must be exercised on a lead, and must not go into the central areas such as the swimming pool, shop and club. A pet is not allowed to lie on beds or chairs and must not be left unattended in the holiday home.

6. INITIAL PAYMENT

   You must send the initial payment with your Booking Form. This payment comprises your booking deposit in part payment for the cost of your holiday home and your subscription to the Cancellation Cover. It will be refunded if your booking is not confirmed.

7. BALANCE OUTSTANDING

   The balance of hire money is due and payable by you before the due date printed on your Hire Invoice. For bookings made within 4 weeks of your holiday start date you pay the full monies when you make your booking.

8. IF YOU HAVE TO CANCEL

   If you are compelled to cancel your holiday you must notify us immediately by telephone.

   Then you must follow this by writing to our address by first class mail and enclose your Hire Invoice, telling us whether your balance of hire money has been paid. The date of the postmark is the date upon which the cancellation becomes effective.

9. NON-ARRIVAL

   If you do not arrive at the holiday home by midday on the day following your hire start date and you have not advised us that you will be late, the holiday home owner shall be entitled to place the holiday home for re-let forthwith. Under the foregoing circumstances and in accordance with condition 7 above, if the holiday home is not re-let you are responsible for the balance of hire: or if the holiday home is re-let for only part of the period of hire you are responsible for the remaining portion of the balance of hire.

10. OCCUPATION

    Unless otherwise stated in the web site/brochure, the normal time of occupation is after 4.00 pm on the hire start date. Occupation before 4.00 pm will not be allowed unless prior permission has been given. If we are prevented by circumstances beyond our control from making the holiday home available and cannot provide a suitable alternative, we will refund all monies paid by you but no further liability will be accepted.

11. LATE ARRIVALS

    Please note that reception closes at 10 pm and we regret that we cannot permit arrivals after that time.

12. DEPARTURE

    The holiday home must be vacated by 10.00 am on the final day of hire and must be left in a clean condition.

13. MINORS

    Bookings from persons aged under 18 years cannot be accepted.

14. UNSUITABLE HIRERS

    We reserve the right to decline to accept a booking or refuse to hand over a holiday home to any person who in our opinion is not suitable to take charge. In this case, the hire terms paid shall be refunded in full and the contract shall be discharged without further liability on either party.

15. MODIFICATIONS AND DESCRIPTIONS

    Every effort has been made to ensure that individual holiday home descriptions contained in the current web site/brochure are correct. We reserve the right to make modifications to the holiday home specification that are considered necessary in the light of operating requirements. Layout plans in the web site/brochure are for general guidance and not to scale. In the interests of continued improvement, the right to alter or delete furniture, fittings, amenities or facilities, or any part of the programme of activities either advertised or previously available, without prior notice.

16. HIRER'S RESPONSIBILITIES

    The hirer is responsible for the holiday home and its equipment during the period of hire and is expected to take all reasonable care of it. The holiday home is let fully furnished but soap, towels and dish cloths are not included. You are advised to check on arrival and report any shortcomings, damage or missing items immediately to our representative so that the matter can be remedied for you. No claim can be considered for such matters not notified. The hirer undertakes to report and pay for any damage caused to the holiday home or for equipment lost, damaged, broken or stolen during his occupancy of the holiday home. Unsuitable substitutes are not accepted. All the equipment, utensils etc., must be left in a clean condition at the end of the hire period. A Security Deposit may be required at the time of occupancy. The hirer is responsible for any loss or damage to the holiday home and/or its equipment up to the amount of the Security Deposit. If no loss or damage has occurred the Security Deposit will be repaid to the hirer.

17. HIRER'S PROPERTY

    We do not accept any liability for loss of or damage to personal effects, baggage, motor car, motor car accessories, or any other item belonging to the hirer's party, except insofar as the loss or damage arises from a substantial defect or damage existing in the holiday home or its surrounds and which was known or should have been known to us but for our negligence.

18. DISPUTES

    Any dispute, difference or question which may at any time arise out of the contract or the subject matter thereof shall be referred to a single arbitrator to be agreed upon between the parties (or failing agreement to be nominated by the President for the time being of the Law Society on the application of either party), in accordance with the provision of the Arbitration Act. 1950, or any statutory modifications or re-enactment thereof for the time being in force.

19. ACTIVITIES AND FACILITIES

    Penstowe Leisure Limited reserves the right to alter or withdraw facilities or any activities without notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control.